Return & Refund Policy

Last updated: August 2026

Because our products are food items, we handle returns a little differently than non-food products — for hygiene reasons, we can’t accept a pack back into stock once it’s left our facility. Here’s what we do instead.

Damaged or incorrect items

If your order arrives damaged, leaking, spoiled, or isn’t what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We’ll send a replacement or issue a full refund, whichever you prefer — no need to send the product back.

Quality issues

Not happy with the freshness or quality of a product you’ve opened? Let us know within 7 days of delivery with a photo and a short description of the issue, and we’ll make it right with a replacement or refund.

Change of mind

As these are consumable food products, we’re not able to accept returns simply for change of mind once an order has shipped.

Refund method

Approved refunds are issued to your original payment method within 5–7 business days.

How to reach us

Email admin@jobanaturals.in or WhatsApp +91 94971 04830 with your order number.